Customer Service Week, well thank goodness that is over. A noble concept, to celebrate the people who make customer service happen. It was proclaimed an official event by the U.S.
Whenever I’m introduced to a new business concept, I ask ‘who’s the beneficiary?’ This is because I’m less interested in creativity, more motivated by relevant innovation.
How often in business have you heard the clarion call ‘let’s have a brainstorm!’? Whenever there is a project, an opportunity or - more likely- a crisis, these are the words bosses use