After eight years of coaching organisational culture change, and four decades working inside global companies, it’s clear to me that communication is the Achilles Heel of most organisations. The biggest weakness lies in what we say to people who are closest to us – employees and business partners. Even the word ‘miscommunication’ used as a lie, when it should be an honest admission of failure delivered as part of an apology. Example employee question: ‘Why
In business, the conformist urge leads to stagnation. Companies who do things the same way they did ten or twenty years ago are still very common in Africa. External appearance may have changed, elements of technical innovation may have been added to the mix. But the way we treat human capital remains fundamentally unchanged. Now you might expect to find this deeply rooted in middle management, and you’d be right. Managers are there to keep
The global debate on how the world of work will change continues to build up steam. Camps are forming, both among employer groups and the employed public. There’s certainly an opportunity to change the work habits of nearly two centuries, but how radical that change will be is anyone’s guess. The boss of the world’s biggest serviced office company has said he could open centres in county towns and rural locations as people choose to